Privacy vs safety. When it comes to online moderation, do we have to choose

Posted by Crisp on

Crisp Thinking. Online moderation, content moderation, UGC moderation, user generated content moderation, kids' moderation, social media moderation, comment moderation, image moderation, forum moderation, virtual world moderation, Facebook moderation, Social media management, social media analytics, Facebook analytics, social media tools, social media management tools, social analytics, community management, social media dashboard, social media management software, social media analytics tools, social media management company, social media management services, social media customer service, social media crisis management, moderation service.

I think I can safely say (excuse the pun that will become apparent very shortly) that the vast majority of people like to be safe, secure and protected in their homes, in their lives… and online.

I believe I’d also be correct in assuming that most people also like to have privacy in their own homes, in their lives… and - yes, you guessed it - online. But can we have both without having to sacrifice one for the other?

Extensive CCTV would suggest not, and has resulted in a ‘big brother’ society where our every move is watched and recorded. Understandably this is for our own protection, to deter people from doing things like mugging us in the street, witnessing it if they do and catching us if we do the mugging! (Just an example, not a confession).

However, to gain this reassurance that our ‘big brother’ is watching over us we give up our right to mooch down the street without the feeling that we’re being stared at. So when does security become spying? I personally find it quite easy to walk around in a day dream without worrying who is watching – to be honest I’m slightly suspicious of those who have a problem with it (what do they have to hide?) If I want privacy I stay in my home because let’s face it, how much privacy can you actually get in a public place anyway?

This exact same dilemma presents itself online too. A school district in America has started a ‘snooping programme’, meaning they can monitor the social network pages of their pupils in order to nip bullying in the bud and pick up on any suicidal tendencies or cries for help that may be posted.

They claim this 'homemade' form of Twitter and Facebook moderation is effective. But are they stopping the bullying or just making bullies aware they are being watched and so returning the age-old problem back to the playground where it started?

If this method is stopping cyber-bullying and saving the lives of troubled youngsters, that’s great! But it also means the kids can’t freely express themselves without their teachers seeing – which could have a detrimental effect and even drive them to do it in altogether less acceptable ways.

It seems that we can’t really have it both ways – we can’t make a safety omelette without cracking a few privacy eggs. The only real way to stay safe online without having someone constantly watching your every click is by using websites that implement a top-notch online moderation service like Crisp’s. Crisp's social media moderation means you can go about your business without a care in the world but you'll be almost instantly protected from trolls and cyber-bullies, and the guilty parties will be dealt with appropriately.

It’s otherwise pretty much impossible to be protected while no one is watching, get justice in a criminal trial with no witnesses, or have your ‘big brother’ step in to help if his back is turned. If nobody was watching we’d be on our own, and therefore be responsible for our own well being.

But this is just my opinion. Do we have to choose? What do you think? Please feel free to comment!

Click here to find out more!


Written by Crisp

Crisp’s mission is to provide the fastest detection of critical issues and crises to protect global brands and platforms. From supporting PRs in reputational management and helping pharma brands to remain compliant, to protecting vulnerable individuals from the exploitation of bad actors... wherever social media has the potential to trigger a crisis, you can be sure we have expertise to share.

Read more posts from Crisp »